Comments, Complaints and Suggestions

We hope that, if you have a problem, you will use our practice complaints procedure. We believe that this will give us the best chance of putting right whatever has gone wrong and the opportunity to improve our practice.

 

You can also contact the NHS England if you feel you cannot raise your complaint with us or you are dissatisfied with the way we are dealing with your complaint.   You may contact them

 

By telephone: 0300 311 2233 (lines are open Monday to Friday 8.00am – 6.00pm, excluding bank holidays)

By email: England.contactus@nhs.net

 

With your permission they will work with you and us to help resolve your complaint.

 

Support in making your complaint is also available from the Essex Healthwatch on 01376 572829 or there is the Essex Advocacy service on 0300 34 35 736.

 

If you remain dissatisfied with the responses to your complaint, you have the right to ask for an independent review through the Parliamentary and Health Service Ombudsman. The address is Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP. The telephone number is 0345 015 4033 and their fax number is 0300 061 4000. Email: phso.enquiries@ombudsman.org.uk

 

Help us get it right

 

We constantly try to improve the service we offer.

 

Please let us know when you think we have done something well or if you have any suggestions as to how we can do something better.